eLearning FAQ's


Q: Who do I contact to reset my password?
The NIC Help Desk (208) 769-3280 or helpdesk@nic.edu.


Q: Who do I send students to for help?
For technical assistance, have the students contact the NIC Help Desk at (208) 769-3280 or helpdesk@nic.edu. For assistance learning to use Blackboard, have them contact eLearning at (208) 665-5095 or elearning@nic.edu.


Q: What are my computer system requirements for running Blackboard?
To verify the system you are using, return to your Blackboard home page and click Test Your Browser under Browser Test. Click here to view supported computer operating systems and browsers.


Q: Who do I contact if my list of courses is incorrect?
First, make sure your course list is personalized. Go to the My Courses module and click the sprocket icon in the upper right. From here, you may show/ hide and organize your list. If you do not see the correct courses here, comntact eLearning at (208) 665-5095 or elearning@nic.edu.


Q: Is there an app for mobile Blackboard?
Yes, it is available on both Andoird and iOS devices. There is a free app available in both the Google Play Store and the iTunes App Store. Search for "Blackboard Learn".


Q: Is there an app for Blackboard Collaborate?
Yes, it is available on both Andoird and iOS devices. There is a free app available in both the Google Play Store and the iTunes App Store. Search for "Blackboard Collaborate".


Q: If a student is missing from my Blackboard course who do I contact?
Contact the registrar's office. All enrollments are sent from MyNIC.


Q: How often are students enrolled in Blackboard from MyNIC?
Every evening at 11:00 p.m. (PST)


Q: What time zone is NIC Blackboard running on?
Pacific Standard Time.