Customer Satisfaction
“I am delighted to share a very positive report on the Lean Overview training. I participated (more than I had expected to) in the workshop. The instructor is an outstanding learning facilitator and it was a very learner centered session. This should be a strong boost in the momentum of our lean journey. My compliments to all involved for a job well done!“
Don Bennett,
Vice President
MOR Manufacturing
Post Falls, ID
Lean Practices
- Learn what Lean is all about and how it can improve your business processes
- Learn how to identify the “wastes” and the “opportunities" in your work flow to improve speed and quality while reducing costs
- Gain knowledge of Lean’s step-by-step methodology for driving waste out of your processes
- Experience using the Lean tools on actual business processes in your environment
- Discover how to measure the business impact of using Lean in your business
- Understand how, with these tools, lead times for every form of work are typically reduced by up to 90%, call times decreased by 15%, and customer satisfaction dramatically increased
Lean … Simply Defined
“All we are doing is looking at the timeline, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that timeline by reducing the waste.”
Taiichi Ohno
Toyota Motor Company
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