Home / About Us / Goals / Service Initiatives 2002-03

Using web-based processes and delivery, we will...

1.  Publish our services and ways to access them

2.  Determine and publish our departmental policies

3.  Define Service Level Agreements (SLAs) where useful

4.  Provide "core skill" training for faculty and staff

5.  Conduct a user satisfaction survey

Note:  These are common for all CS budgets and units.

NIC Information Technology, 2007/2008
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