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Administrative Support Model

Research - New hardware and software, new employees and accounts.  Initiated by department head or division chair.  Contact User Services.

Standards - Standards are set by the User Services Coordinator in agreement with department head or division chair, based upon research done by the User Services team.

Training - Training on agreed-upon technology standards.  Initiated by users in conjunction with department head.  Contact User Services.

Implementation & Support - Implementation and support of hardware and software technology will be done by the NIC Help Desk.  Calls are initiated by users.  Core technology is listed below:

All initial support calls need to be made to the NIC Help Desk (x3280).  If the technicians are unable to solve the issue on the phone, the call will be prioritized and issued an "Action Request" number.  If it is core technology, Help Desk personnel will initiate the site visit.  Supplementary technology site visits will be done by the User Services team.  Outsourced technology will need to be supported through the vendor.  To check status on core and supplementary issues, please contact the Help Desk (x3280).

NIC Information Technology, 2007/2008
infotech@nic.edu  | (208) 769-3230