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Hardware
Hardware includes PCs,
Macs, monitors, printers, scanners and other input devices.
- Students –
The Help Desk does not
provide support for personal equipment. For hardware issues, please consult
the vendor.
- Faculty/Staff –
The NIC Help Desk is the front-line computer support group for all
hardware issues. We have technicians and specialists on hand who can
provide repair and replacement of non-functioning hardware.
Individual departments and divisions are responsible for the budgeting
and purchase of hardware equipment. Limited manufacturer warranties are
usually good from one to three years beyond the initial purchase date of
the equipment. Beyond this, a repair budget is available to keep
equipment running. Outdated equipment may only receive limited support. Please contact the Help Desk at 769-3280 or e-mail us at
helpdesk@nic.edu
Software
The Help Desk supports
standardized campus software only. Specialized software support is the
responsibility of the user. For a list of
Standard Applications, click here.
- Students –
The Help Desk will aid in troubleshooting standard
applications. For other software issues, consult the vendor.
-
Faculty/Staff –
The Help Desk is the front-line support group for all of your software
problems, questions, and requests. We have a team of technicians and
specialists to assist you with your software needs.
Please contact the Help Desk at 769-3280 or e-mail us at
helpdesk@nic.edu .
Phones
Computer Services provides
support for voice messaging and phone hardware.
- Students -
Pay phones have an assistance number, #211, that can be dialed
if money is lost during use or if repair is needed. Dialing #211
should give you three options for a refund assuming there is a dial
tone. If no dial tone is present, contact the Help Desk. Residence
Hall phone service and support is provided through Verizon.
- Faculty/Staff
– To request phone
support, new phones or phone lines, please contact the Help Desk at 769-3280 or e-mail us at
helpdesk@nic.edu . For a
list of phone services offered, click here.
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