Course Descriptions



Health IT Customer Service

Credit(s): 3

This course covers the development of skills necessary to communicate effectively across the full range of roles that will be encountered in health care and public health settings. This course also introduces how to use Lean Six Sigma decision-making processes, team-building principles and efficiency-boosting tools to do more without increasing costs. Lecture: 3 hours per week
Prerequisites: Complete CAOT-168 with a minimum grade of C-.