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2001-2002 

Administrative Departments
Student Services Departments
Instructional Departments:
    Academic Departments
    Professional Technical Departments
    Workforce Training, Community Education and Adult Basic Education
    Instructional Support Departments
Auxiliary Services Departments

Administrative Departments

• Increase support by continuing to develop systems to increase membership and yearly membership retention
• Provide opportunities for alumni to become involved in the Alumni Association, College, and Foundation activities
• Increase contact with NIC Alumni to reacquaint and foster relationships between alumni and NIC
• Improve and expand on current, successful efforts including assisting students during registration and through special events

• Adopt a system of "slots" for academic registration
• Develop an NIC Athletic Scholarship Foundation
• Install a computerized ticket system for events in Christiansen Gymnasium
• Improve all fundraising projects to supplement budgets
• Continue efforts to secure funding for a campus-wide fitness center
• Identify alternative location for NIC Baseball field
• Secure IHSAA District I/II A2, A3, A4 playoff site for Basketball, Baseball, Softball, and Volleyball

• Continue to work on the continual registration process, including student payments, year-long schedule and reporting
• Complete the web based registration with credit card payment of tuition and fees via the web
• Complete the required five year bids on banking services and auditing services
• Continue to improve the Equipment inventory process
• Begin work on the federal requirement of reporting non-credit tuition payment on the 1098T's

• Upgrade the copy center to the point where it truly becomes a full service center for faculty and staff
• Write new standard operating procedures for the Security Department
• Increase full-time staffing levels by two in the Custodial and by one in Security
• Provide quality training and staff within the Security Department
• Ensure that each support services department budget comes in balance at the end of fiscal year 2002

• Develop a strategic marketing plan for NIC
• Update and re-issue comprehensive guidelines for the design, publication, and uses of the College logo
• Redesign the Weeksworth to improve readability and appeal; offer in an electronic format
• Strengthen relationships with area media representatives to enhance access, credibility, and communication

• Improve the installation and maintenance of standard personal computer software from college servers to the desktops of users
• Improve the speed of the Molstead Library's connection to their INLAN consortium computers at Gonzaga
• Develop a 2nd route to the Internet backbone to improve reliability for all Internet users
• Extend campus communications networks to new campus buildings and campus extension offices as NIC expands
• Design and develop a high-speed college-wide network infrastructure to enable converged voice, data and video applications between campuses and within campus buildings

• Formulate direction for the unification of NIC's administrative systems software; foster an open process with comprehensive outcomes
• Develop a plan for data structures required in order to provide a college data warehouse
• Improve the reliability, performance and range of services to users of NIC web sites
• Assess software and process testing done in FY01 and implement web-based registration phase of NIC On-line; promote routine use of web-based software
• Improve the delivery of staff/faculty training opportunities on campus; develop a computer training facility via improvement and expansion of scheduled trainings conducted in Industrial Arts Classroom #2

• Enhance internal and external communication regarding Foundation efforts
• Develop a more active and involved Foundation Board of Directors and volunteer base
• Work with the College to complete the Capital Campaign Feasibility Study to help determine the Foundation's ability to raise private donations for facility and endowment needs
• Work with the NIC Financial Aid Office to streamline and strengthen the process by which Foundation-sponsored scholarships are awarded
• Develop and implement on-going efforts to foster support from NIC employees
• Expand the base of donors to the Foundation through enhanced external fundraising efforts

• Facilitate new Grants Coordinator's membership in regional and fund-raising organizations
• Establish policies and procedures that facilitate the grants process
• Develop a comprehensive and strategic grants development planning model aligned with NIC mission and goals
• Foster campus and community collaborations to improve granting opportunities at NIC

• Rewrite NIC policies relating to Human Resources
• Conduct a customer satisfaction survey to assess satisfaction of HR department by NIC managers
• Develop an updated Affirmative Action plan in compliance with state and federal regulations
• Develop HR internal departmental procedures to increase the uniformity and effectiveness of the HR department, especially in the area of recruitment and selection
• Develop and present new Supervisor's Training series that builds on first series.
• Increase the effectiveness of recruiting through the use of new strategies and planning

• Assist in the development of three major building projects: Residence Hall, Allied Health, and Native American Cultural Center
• Completion of four DPW projects: sidewalk replacement, new roof for Library, seal coat parking lots, upgrade fire alarm systems
• Add one additional full-time Maintenance Tech Assistant
• Work towards a degree of excellence in customer service and support

• Continue to provide workshops and assistance to instructional departments and faculty members on developing and assessing learning outcomes in all courses
• Develop and implement an assessment model for the learning outcomes of degree and certificate programs through an ad hoc committee of representatives from the Outcomes Assessment Committee, the General Education Committee and Curriculum Council
• Refine the online IPEDS reporting and the state performance measure reporting, and conduct institutional research on topics related to outcomes assessment efforts
• Guide the Accreditation Self-Study Committee and provide training on the Accreditation standards and policies in order to begin the self-study process

• Implementation and significant completion of Strategic Plan and Facilities Master Plan as presented to the Board of Trustees in preparation for accreditation visit
• Create accreditation steering team, self-study committee, and institutional research function as part of accreditation planning
• Support new Vice President for Student Services into college processes
• Increase legislative presence in Boise during legislative session and increase communication with external and internal communities
• Implement procedures and processes to promote cultural diversity in staff and student body
• Competitiveness of athletic teams and composite GPA's of athletes

• Provide innovative, professional development activities and training to assist NIC employees
• Coordinate with Computer Services in the upgrading of employee training lab and continue to explore possible campus site for a Professional Development Center
• Collaborate with Human Resources Office to finalize part two of a new Supervisor's Series
• Develop and provide part two of a new Reflective Teacher Series for part-time faculty
• Continue to enhance Professional Development web-site
• Research options for new software with better capability and flexibility for tracking and reporting professional development data

Theatre Technical

• Continue efforts to refine and standardize the rental and support services rate structures of the Theatre
• Resolve problems with use of Boswell Hall 001 as a dance studio
• Reduce the use of Schuler Auditorium for low attendance activities

• Keep the quality of equipment at or above its current level
• Improve communication between our department and the people who use North Idaho College’s transportation fleet
• Keep our fleet running safely and efficiently
• Replace 19 passenger bus or obtain two replacement vans and replace WFTC vehicle

Student Services Departments

Admissions Office

• Enhance communication and streamline operational efficiency
• Coordinate a strategic plan for Admissions' evolving role, and the technological advancements that should be adopted to help us expand and diversify delivery modes to our expanding student population
• Explore options for office reconfiguration, job parameters and cross-training to maximize productivity and accessibility of admissions services

• Develop new articulation agreements and continue to strengthen existing transfer agreements with colleges and universities in contiguous states
• Improve training and assessment of NIC advisors
• Improve the presentation and effectiveness of the Advising/Testing Services' website on NIC's homepage by November 1, 2001
• Improve the presentation and effectiveness of Transfer Day for our students by November 15, 2001

• Begin to offer staff development opportunities to career counseling services staff in order that they may deliver optimum service to our students
• Explore options for methods of continuing to offer the Idaho Career Information System with dwindling financial resources
• Meet the needs of students through technology to increase accessibility of services and ease of use
• Explore methods of helping growing numbers of students with insufficient staff; improve accessibility to services for current and prospective students
• Increase awareness of demand and need for career counseling services for our students and prospective students

• Create a calendar based plan of counseling programs, events, and presentations
• Create a counseling web page to expand the delivery of counseling information and promote a clear understanding of counseling at NIC
• Provide planned counseling support to NIC's new residence life program
• Create a staff development plan for counseling staff that will include training in campus crisis response
• Identify ways to strengthen the connections with the many components of counseling support, including: counselors, health services, psychiatric consultation, and community resources
• Identify the counseling needs of NIC students and the existing understanding of NIC's counseling services

• Develop DSS policy on documentation required for students who are requesting accommodations
• Written procedures for collaboration with other departments will be completed by May, 2002
• Develop a plan for obtaining alternative sources of funding
• Develop a process for monitoring the effectiveness of Disability Support Services
• Increase availability of assistive technology for NIC students who have disabilities

• Become more proactive in reaching students through web based information, publications, and interactive presentations to address the financial needs of our students.
• Evaluate our current methods of operation to ensure that the most efficient and productive forms of financial aid delivery are being used.
• Continue to streamline the scholarship programs by exploring alternative delivery methods that will address the needs of both donors and students.

• Develop, expand and utilize Keyfile to consolidate old and current student records.
• Provide training to NIC faculty on the features available to them using NIC online and increase usage of this program by 25%.
• Make Registrar’s Office services more accessible to students using various types of technology.

• Conduct a health risk appraisal survey of students by December 31, 2001 and use the data to improve individual and group health education efforts including curriculum infusion of wellness information to assist in meeting the general education requirements.
• Explore utilization of computer/internet resources for health education and information including completion of a Student Health Service web page.
• Investigate service delivery options for outreach centers and establish services if deemed appropriate by May 31, 2002.
• Provide Health Service support to NIC’s Residence Life Program.

Academic Departments

• Strive to foster positive relationship with the public and private schools of the five northern counties of Idaho
• Increase on-line resources and/or class offerings for students
• Replace Anatomy and Physiology lab microscopes

• Develop a planning and assessment process that focuses on accountability and continual growth
• Expand the delivery systems to business students throughout the College service area
• Utilize up-to-date technology to enhance the Business Administration Program
• Expand the Business Administration Programs and facilities to meet the needs and interests of the growing population we serve
• Develop new business administration programs and curricular changes in response to student and community needs and interests

• Provide innovative instructional delivery systems that provide broad access to educational opportunities
• Vary the instructional delivery of CSC 100 to respond to a wide range of student learning styles and needs
• Provide high quality instruction and assure the accountability and on-going improvement of the College Skills Division and its program

• Continually evaluate the need for professional development especially in disciplines with rapidly changing curricula, and explore and support various possibilities for meeting the need.
• Explore the possibilities of variable/individualized contracts that would recognize advising, mentoring, and administrative duties as part of the individual’s workload; and when needed or appropriate, provide professional development opportunities for the individual.
• Sponsor community activities, provide input in educational decisions at the state and local level, and foster a presence in the community
• Provide the curriculum, staff, and facilities needed for high quality educational programs
• Provide the software, hardware, and other technology needed for high-quality educational programs

• Analyze the cut-off scores between Engl 045 and Engl 099 to determine students’ suitable placement in English sequence.
• Evaluate our instructional and clerical staffing needs to ensure a balance of full-time and part-time faculty members, and to adequately meet our secretarial needs in the Division Office and Writing Center.
• Encourage faculty and staff to pursue professional development opportunities

• Develop and expand artistic capabilities and aesthetic awareness through sound foundational skills and exposure to the potentials of art
• Integrate the recommendations of the Fine Art Program Review Team 2000-01 with existing goals
• Provide adequate physical space and the range of traditional courses to allow students a broad foundation to assist in realizing their objectives regardless of academic decisions
• Structure the course work as a broad introduction to the nature, vocabulary, media, styles, and themes of the visual arts

• Develop a technology plan and viable ways to implement it, and design a budget that addresses the ongoing need to upgrade technology equipment
• Acquire a visual presentation stand with accompanying monitors and necessary wiring
• Install heating and air conditioning in the Annex and replace damaged windows in the classroom
• Continue to provide language offerings to the community via alternative methods and at off-site locations when feasible and appropriate
• Develop a unified vision of the language lab and continue to evaluate its resources and update as necessary

• Secure a commitment to immediate and ongoing financial support for the Graphic Design program and its students
• Hire established professionals to teach aspiring professionals
• Train students to master the tools of the trade
• Establish new appropriate curriculum in order to prepare students for careers in the design/communication industry

• Expand the faculty pool qualified to teach Montage, our core curriculum course
• Forge stronger interdisciplinary connections among humanities faculty, courses, and disciplines by sponsoring a Fall 2001 Humanities Retreat
• Provide professional development opportunities for existing Montage instructors

• Continually update computer equipment
• Maintain general excellence in the program and the Sentinel
• Purchase a digital camera and supporting computer equipment and accessories in order to stay current with the journalism profession
• Update course syllabi to include statements regarding general studies, understanding and accommodating disabilities and working with new technology
• Update technology to keep pace with trends in the journalism industry
• Research projected journalism space needs including a Macintosh computer lab in the Seibert Building and upgrading the Sentinel workspace.

• Acquire the use of greater and more appropriate space for music lab, small group rehearsal and applied lesson studio space
• Develop a schedule of basic maintenance and replacement for equipment
• Provide quality music education to all students enrolled in music courses

• Develop and implement an advanced placement policy and procedure for admission of licensed practical nurses
• Increase Nursing program enrollment in the Fall 2001 by at least 10% over the enrollment for Fall 2000
• Analyze instructional and support staff needs for implementation of the program outcomes and develop a plan for recruiting and retaining faculty
• Develop and implement a systematic plan for total program evaluation which addresses each NLNAC accreditation criteria
• Develop a plan for providing students' web access to relevant course materials

• Complete action plan from program review process
• Review each course syllabus and re-write as needed to include an outcome assessment/general education matrix
• Work with NIC Community Education to identify qualified instructors and develop short courses that meet community needs and department goals
• Plan digital photography course

• Develop a planning and assessment process that focuses on accountability and continual growth
• Develop a new PE position and programs in response to the student and community interests and needs
• Develop new ways for students to access the PE program through Distance Education
• Form resource partnerships within the community that enhance the educational experience and increase awareness about participating partner services
• Explore options to improve the PE facility to meet the needs and interests of the growing population that we serve

• Construct class schedules that will allow the department to serve as many students as possible
• Provide excellence in the classroom and labs
• Provide for the maintenance of departmental faculty and staff excellence
• Participate in planning for facilities in the new Allied Health and Sciences Building

• Continue working with diversity issues, promoting the infusion of diversity into our curriculum and, related to this, ongoing promotion and development of the American Indians Studies Program
• Continue developing new course opportunities for students, including distance education offerings, new courses, and a new Child Development program
• Increase the number of full-time faculty to accommodate growth and establish some degree of equity on full-time/part-time faculty ratios across departments by creating new positions in Anthropology and Sociology
• Continue to increase division resources including classrooms, office space and operating budget
• Continuous improvement/enhancement of faculty teaching productivity/quality

• Better promote classes offered in the Communications Department
• Research and evaluate the need for additional tenure-track staffing for the speech department
• Establish an ongoing tracking system to track reasons why students drop Comm 101 classes
• Establish better relations between communication majors and our department
• Define the Communication Department's team concept
• Define role of Lead Teacher for Comm 101
• Develop a replacement schedule for all technical equipment

• Stage a dinner theatre production of Sylvia in conjunction with SUB staff and consider an on-going association with the SUB for play presentations
• Invite high school students from the five northern counties to NIC for a program including demonstrations, tours, entertainment and special presentations of theatre opportunities at NIC
• Hire a full-time costumer
• Hire guest artists for at least one department production per year to provide the students with an opportunity for experiencing varied theatrical approaches
• Continue to expand relationships with other theatre arts organizations in the Northwest
• Provide educational experiences in all classes that promote success and expand the human potential and quality of life for our students
• Provide training that prepares students to successfully transfer into theatre programs at ISU, BSU, and U of I's BFA program
• Provide at least three opportunities between the fall and spring semesters to theatre majors for practicing the skills necessary in creating a theatrical production
• Obtain a dedicated rehearsal space for department productions

Professional Technical Departments

• Expand Allied Health offerings
• Develop a service learning aspect of the allied health program
• Develop a plan to initiate a program for enhancing healthy lifestyles among students in Allied Health programs
• Increase Allied Health Programs' student enrollment

• Visit successful collision repair programs and automobile manufacturers
• Increase community and industry contacts to ensure current and future placement of our graduates
• Purchase new downdraft spray booth

• Maintain an ongoing, active relationship with our advisory committee
• Maintain instructor technical competence through workshops, seminars, and interaction with local industry
• Upgrade to the Huner 4 Wheel Alignment Machine
• Relocate the alignment rack to facilitate better space utilization
• Obtain a portable mid-rise lift to allow greater flexibility of work in each stall of the shop

• Meet the Microsoft requirements for MOUS Authorized Instructor
• Increase enrollment in BUSO programs over a two year period
• Convert BUSO program competencies to program outcomes by September 1, 2001
• Revise and/or expand existing programs to address current and emerging workforce needs based on local area market research

• Learn new and better ways to make the Carpentry program best prepare students for life and work in the "real world"
• Create the curriculum required to offer a second year of carpentry leading to an A.A.S. degree
• Expand on-line and digital photography capacity of the carpentry program's Industrial Arts classroom with the addition of a ceiling mounted beam projector

• Pursue emerging technologies
• Enhance availability of computer information technology instructional resources to students outside the classroom
• Shape and tune our current course offerings and certifications to prepare students for the largest possible professional job market
• Maintain industry-wide technology standards

• Work with advisory board to strengthen relationship and invite industry proxy or guest chef to speak to students
• Incorporate job shadow internship with local area businesses
• Integrate computer/point of sale system into the program

• Continually refine and develop cooperative education opportunities with employers in our industry
• Develop and refine curriculum to address new and emerging technological trends as related to our industry
• Provide high quality diesel technology program
• Increase access to new and emerging truck and equipment technological advances
• Explore the need for possible evening course offerings

• Help to influence the elimination of unnecessary and/or duplication of paperwork
• Hire third instructor
• Fill 32 incoming seats in the program for fall semester 2001
• Complete a facility plan to facilitate the third instructor/third program before fall semester 2001

• Purchase a new HP Laser Printer for the electronics lab for next budget year
• Increase enrollment
• Purchase 16 new Tektronix signal generators for the next group of students next budget year
• Acquire 24 new oscilloscopes
• Expand summer and evening offerings

• Provide a minimum of two web-based distance learning courses
• Enrollment of students in a second year technical course of construction technology AAS degree
• Expand Hydronic Lab utilization and systems
• Obtain HVAC/R Industry accreditation through PRAHA

• Increase certificate program enrollment to 12-16 students
• Evaluate curriculum towards meeting national standards for Human Services worker education and training programs
• Develop a portfolio of job information certificate and A.A.S. degree students are eligible to apply for

• Develop and conduct Range 2000 training for Law Enforcement program students and area law enforcement personnel
• Develop a presentation to enhance the Law Enforcement program with area high school students
• Develop and conduct Skidcar training for Law Enforcement program students and area law enforcement personnel

• Improve the instructor training by more frequent training in the areas affected by technology changes
• Improve the level and delivery of applied mathematics as required by the trade to include geometry and trigonometry for both certificate and AAS track students
• Increase the capacity of Trades and Industry computer lab to accommodate a full class of students

• Develop and implement an on-line web page for the program
• Strengthen advisory committee involvement. Broaden the industrial base membership
• Develop greater depth in electrical and fluid power program content areas
• Improve laboratory facilities

• Incorporate the Pharmacy Technician Certification Board Examination current curriculum as an objective measure of students' knowledge base at completion of the program
• Increase activity in promoting pharmacy technicians and NIC's Pharmacy Technology program to local and statewide lawmakers and educators
• Improve recruitment efforts for the program to bring class size up to 10 or 12 students per year
• Continue enhancement of the Pharmacy Technology program by adding and updating equipment, supplies and technology

• Increase access to State Board Examination practice materials
• Improve effectiveness and relevance of clinical affiliations to satisfy the requests of clinical faculty and students
• Improve outreach to the PT community at large and provide more educational resources to our clinical instructors
• Investigate the feasibility of a summer pediatric clinic

• Continue to promote a close relationship with the RN program through cooperation and ongoing communication
• Evaluate the need for LPN program expansion, especially concerning distance education/off campus programs
• Evaluate the need for additional staffing for the LPN program

• Develop a website and links for every Trades and Industry program by Fall 2001
• Remodel the Professional Technical Office to create a more professional atmosphere and to better serve the public, students, faculty, and administrators
• Strengthen Trades and Industry Advisory Committee's involvement. Encourage new members to participate, and develop a training process to increase committee members' effectiveness
• During the 2001-2002 school year, all advisory committee members will assist instructors in writing more effective annual program goals

• Continue to upgrade the program to accommodate more students
• Become a Washington Association of Building certified welding test agency
• Become more responsive to ethnic populations

Workforce Training, Community Education and Adult Basic Education

• Increase the number of students accessing the ABE program to 1,400 for the year 2000-2001
• Track the number of former ABE/GED students that entered postsecondary or job training, obtained GED/HSE, gained employment, retained employment
• Meet or exceed Idaho state standards with regards to ABE students and their performance in the program

• As appropriate, work with qualified instructors to develop and deliver optional credit offerings
• Work to improve customer service processes both as Director of Community Education and as a staff member of the Workforce Training Center
• Develop, within one year, six strategic instructional partnerships with community agencies, groups and individuals to expand base of facilities available for personal enrichment classes
• Work with the Academic Division Chairs to enhance opportunities for faculty to teach Community Education classes

• Develop and print descriptive information packets for each of the seven service areas
• Develop and implement bilingual web pages within CT's website
• Develop and implement a functional marketing strategy that will promote Customized Training services in seven key areas

• Serve rural clients in outlying areas throughout North Idaho
• Sponsor 24 training events totaling 1,296 training hours
• Provide 1,620 hours of consulting services to small businesses in Region 1

• Seek new opportunities to offer optional credit courses that will make more credit classes available to non-matriculated students
• Increase course offerings that result in certification
• Work with the Sales and Advertising Specialist to find new ways to promote classes that will increase enrollments by 10%
• Increase the variety, frequency and availability of courses offered through the Workforce Training Center, especially taking advantage of additional classrooms and equipment available at the Sandpoint and Kellogg Centers
• Continue to improve working relationships
• Strive for excellence of instruction

Instructional Support Departments

• Maintain and expand programs and services that are meaningful to adults re-entering the workforce or education
• Increase CND collaboration with Professional-Technical program instructors and increase services to PT students
• Expand outreach and community activities to increase and ensure Center visibility in the service area
• Upgrade technology options for staff and CND participants

• Provide potential parents within the College service area with thorough and consistent information regarding quality child care, enrollment criteria, waitlist status, financial assistance, available community resources and alternate child care options
• Explore and implement ways to improve operational efficiency and management
• Strive to ensure the Children's Center is meeting the needs of enrolled parents
• Develop a systematic planning and assessment process to ensure accountability, program integrity and continuous improvement of services provided

• Improve PC performance in Bay 5 and Bay 3 by maintaining the computer replacement schedule in the Molstead Computer Lab
• Enable a variety of printing options for students via implementation of policies encompassing Pay for Print in the Library Lab
• Convene and conduct regular meetings of the newly created Student Advisory Board for the Labs to gather service improvement suggestions and feedback on policies
• Develop projects utilizing student interns, when available, to improve services to users of the Molstead Computer Lab

• Obtain direction from administrators and the technology planning process concerning changes in the support services required and desired from Instructional Computing
• Work with Division Chairs to replace 25-30 PC's for full-time and adjunct faculty; resite older PC's if useable
• Improve services to purchasers of instructional computing, multimedia, software and related technology items
• Improve the delivery of Internet coursework delivered via WebCT
• Work with Division Chairs to review and revise service level agreements for computer classrooms and laboratory facilities

• Enhance educational access in a learning-centered environment, support requests for adequate funding to maintain and upgrade distance education delivery systems
• Implement steps to meet distant faculty/student support needs identified from survey information to enhance learning at a distance
• In preparation for accreditation, initiate conversations on learning centered, technology-enabled environment that includes faculty, staff, students, administrators, and community representatives to perform a self-study of Distance Education at NIC

• Create a fully functioning mobile television production unit to facilitate the expanding need for "off-site" production
• Move from traditional photography methods to digital/electronic
• Update and implement IT website
• Research and pursue a fair use copyright policy
• Optimize Control Room and studio equipment

• Purchase additional web-based full-text databases available to campus and distant students and instructors as requested
• Form appropriate partnerships to strengthen, enhance and expand library/information services that meet the needs of the larger NIC community; Work with KMC Library staff to build complimentary health/nursing collections
• Increase acquisition of Native American related materials and journal subscriptions per Nine Point Agreement
• Endeavor's Voyager library automation system implementation
• Add one full-time classified position to Public Services to replace a position lost approximately 5 years ago to assist current circulation staff

Auxiliary Services Departments

• Recruit educational conferences and programs to support Auxiliary Enterprises including, but not limited to, Student Union, Food Services, Bookstore and Campus Housing, in coordination with campus scheduling.
• Develop and maintain a comprehensive inventory system for facility maintenance.
• Assist in maintaining a working partnership with the Coeur d’Alene Downtown Association, the Chamber of Commerce and North Idaho College.
• Re-evaluate organizational operations and staffing needs for the Auxiliary Services by July 2001.
• Develop a sales plan for all Auxiliary Enterprises by August 2001.
• Open a new residence hall in December 2001

• Meet or exceed budget expectations (revenue and net) for 2001-2002
• Improve internal communication between the Bookstore and the College.
• Improve use of Student Advisory Committee.
• Develop long range (5-year) equipment, fixture replacement plan to coincide with 2001-2002 budget.

Outdoor Pursuits:

• Provide fun, safe, educational and inexpensive outdoor- related services to the students, faculty/staff and community of North Idaho College.
• Develop and implement at least one new outdoor program a year.
• Organize a yearly gear swap with the community.
• Expand available outdoor information resources by purchasing more books, videos and maps.
• Develop 2^nd fulltime position to provide two deep leadership in program.

• Expand and strengthen rental services.
• Improve rental facilities at the armory to include the storage of gear and developing rental procedures.
• Develop a bike and ski tuning self-service area for students in the rental shop of the student union building.
• Empower student employees to develop a rental manual with policies for them to manage the equipment rental program.

• Improve activity and rental program along with concession services.
• Purchase more equipment for rental program at the beach.
• Help develop a more active sailing program in partnership with local sailing club.
• Improve concessions with the help of food services.

• Create one monthly food service sponsored event that benefits students and is oriented directly to students. Plan the events 6 months in advance and put them on the Food Service Events calendar.
• Create one major food service sponsored event to take place every quarter that benefits the college. Plan the events 6 months in advance and put them on the Food Service Events calendar.
• Lower food costs to a yearly average of 38% before December 2001. Lower labor costs to a yearly average of 48% before December 2001. Lower expenses to a yearly average of 9.5% before December 2001. Increase special events to $90,000 by June 30, 2002. Increase total sales to $600,000 by June 30, 2002. Increase total income for 2001/2002 to $27,000.
• Develop a debit card system for the benefit of residence hall occupants, students, summer conferences, gift certificates, department charges and staff personal charges by 6-1-2001.

• Provide better-educated officials for the IM Sports program by increasing training sessions and topic areas. This will be implemented before September of 2001. How to accomplish: Mechanics/Positioning, Professionalism, Safety/Preventative Officiating, Dress Code, Rule Knowledge, Communication: with partner and participants, Implementation Schedule
• Update student workers handbook for Activity Center employees. Topics covered in handbook: Job Description; Rules and Regulations; i.e. dress code, hourly rate; Opening, mid-day, and closing procedures, i.e. checklist, participant counts, Emergency Procedures, i.e. NIC emergency

• Provide seamless events for our customers: initial contact person, one person responsible for setups, clear rate structure by July 31, 2001.
• Utilize student union more often for community events: market facilities and offerings, play off other events happening on campus in other locations - food specials, bookstore specials, entertainment; become the information center for campus.
• Establish clear procedures and policies manual for use of the union. This would allow us to treat all customers equally, provide a professional image to customers.
• Establish and implement employee risk management training for full and part-time employees and student employees: emergency procedures (fire, bomb, threatening customer), Customer Service training, First Aid, CPR training, Evacuation Procedures.