Completing the Federal Direct Loan MPN

Students are reporting problems with the studentloans.gov web site in the process of completing their Master Promissory Note (MPN). 


The instructions for completing the MPN online include the www.dlenote.gov web site. This website now automatically redirects to www.studentLoans.gov.

Q1. There is not a place on the web page to complete the Master Promissory Note – or – I don't see the green "Sign-In" button to click on. How do I begin the process?

A1. To view the web site effectively, you will need one of the supported browsers, either Microsoft or Mozilla. More information is available here: https://studentloans.gov/myDirectLoan/whatYouNeed.action?page=siteReq.

Q2. What if I can't remember my Federal PIN # to sign the MPN electronically?

A2. Go to www.pin.ed.gov and request a duplicate pin # (menu option on the left menu bar). Choose the "display now" option and you should be able to access your PIN# immediately. If you have any PIN # questions, contact the Federal Student Aid Help Desk at 1-800-433-3243.

Q3. I'm using my PIN # and I'm being given a message that my name doesn't match my name on the PIN #. How can I resolve this issue?

A3. Contact the Federal Student Aid Help Desk at 1-800-433-3243 for any PIN # related issues.

Q4. The system keeps going down or locks up. How can this be resolved?

A4. Contact the Federal Direct Loan Help Desk at 1-800-557-7394. Be sure you have 20-30 minutes available when you begin the process so it can be completed in one session.

Q5. I'm having problems signing my MPN online with my PIN #. What do I do now?

A5. Contact the Federal Direct Loan Help Desk at 1-800-557-7394.

Q6. When I contacted the Federal Student Aid or Federal Direct Loan Help Desk, the representative told me that the college is not approved to offer federal direct loans.

A6.Our college is approved to participate in the Federal Direct Lending program. Hundreds of students have successfully completed the eMPN on the StudentLoans.gov web site while attending NIC.