Student Guide
Proctorio is a remote Proctoring Service used in some classes when you take quizzes and exams in Canvas. Proctorio may record your webcam, your screen, or other actions during the exam session and share that information with your instructor.
- Live Chat Help
- Reinstalling the Proctorio Extension
- It's asking me for a password
- I'm still having problems
How Does it Work?
Proctorio REQUIRES the use of the Google Chrome web browser and the Proctorio extension (see "How do I prepare?"). Proctorio is active when you log in to the exam and is deactivated when you log out. During the exam, a system of computers captures your movements and sends your video and other data to your instructor for review. Proctorio will flag activity that might not be allowed. Your instructor will then be able to review the video and data to decide if any action is necessary.
How is my privacy protected?
Read information about how Proctorio handles student privacy and security.
How Do I Prepare?
- You will need to use a computer (Windows/Mac computer or laptop)
You cannot take the exams from mobile devices (e.g., iPhone, iPad, Android device, etc). - You may need a working webcam and microphone (depending on the options your instructor has selected)
- You will need internet access
- You must use the Google Chrome web browser & the Proctorio Extension
- Install the Proctorio extension for Google Chrome. It takes less than 30 seconds. The exam that requires Proctorio will usually prompt you to install the extension if you need it.
- No other browser extensions may be in use (example: Evernote). This is intentional as allowing access to other tools breaks the integrity of the exam.
- Have a photo ID card available
You may be be asked to hold up your ID to prove you are the test taker. - Be ready for room scans
Proctorio may ask you to do a room scan by turning your web camera in a 360 degree pan to look at the room. Proctorio may ask more than once if the program hears noises - the application is ensuring there is no one else in the room.
Using Proctorio is fairly simple. Proctorio walks you through the process as you're taking the exam, so you do not need to refer to any instructions. The best way to prepare is to practice! If your instructor has set up a practice exam, be sure to take it so you are prepared.
Questions and Troubleshooting
Live Chat Help
- Click the shield icon in your web browser. Watch this 13-second YouTube video for details.
- Click Live Chat to connect with support personnel to get help.
- You can also call Proctorio Support at 1-877-687-6411 or email support@proctorio.com
Reinstalling the Proctorio Extension
Sometimes you need to reinstall to update the extension. Remove it and reinstall it:
- Go to Customize and Control Google Chrome (three dots in the upper right of the browser)
Select More tools; select Extensions
- Find the Proctorio extension and click the Remove from Chrome (trash can) icon.
- Go back to the quiz and it will prompt you to install the extension.
I'm being asked for a password
You don't need a password.
- Make sure you are using the latest Google Chrome web browser.
- Try turning the Proctorio extension Off, then back On.
- Chrome browser menu (3 dots in upper right corner).
- Select More Tools; select Extensions.
- Turn the Proctorio extension Off. Close the browser window
- Repeat the process and turn the Proctorio extension On.
- Log out of all Google accounts. Close all Google Chrome browser windows, restart your computer and login to Canvas.
I'm still having problems!
Check out the Support for Test-Takers for more information.
eLearning Student Support
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