FAQs

Q. When will I see my courses?

Q. What if I add a class during the first week of the semester? When will I see that class?

Q. Who do I contact if my list of courses is incorrect?

Q. Who do I contact to reset my password?

Q. What training is available for me to learn how to use Canvas? 

Q. Is there an app for Canvas Mobile?

Q. What time zone is NIC's Canvas running on?

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Q. When will I see my courses?

A. Check your schedule for the start date. Canvas courses will become visible to students at 1:00 am on the first official day of the class.

Q. What if I add a class during the first week of the semester? When will I see that class?

A. Students are added to Canvas twice a day after 2:00 pm and after 11:00 pm. For example, if you add your class before 1:59 pm, you will be added to your course after 2:00 pm. If you add the course after 2:00 pm, you will be added to your course after 11:00 pm.

If you do not see your courses in Canvas after the first day of class, please contact the Help Desk at (208) 769-3280 or helpdesk@nic.edu.

Q. Who do I contact if my list of courses is incorrect?

A. Contact the Registrar's Office at (208) 769-3320 or registration@nic.edu

Q. Who do I contact to reset my password?

A. Contact the Help Desk at (208) 769-3280 or helpdesk@nic.edu

Q. What training is available for me to learn how to use Canvas?

A. The Office of eLearning provides face to face and online Canvas student training. Visit www.nic.edu/elearningstudents/training for more information.

Q: Is there an app for Canvas Mobile?

A. Yes, there is a free app available on both Android and iOS devices. The free app is available for download in the Google Play Store and the iTunes App Store and search for "Canvas Student." 

Q. What time zone is NIC's Canvas running on?

A. Pacific Standard Time.