FAQs

Q. Who do I contact to reset my password?

A. The NIC Help Desk (208) 769-3280 or helpdesk@nic.edu.

Q. Who do I send students to for help?

A. For technical assistance, have the students contact the NIC Help Desk at (208) 769-3280 or helpdesk@nic.edu. For assistance learning to use Canvas, have them contact eLearning at (208) 665-5095 or elearning@nic.edu.

Q. Is there a mobile app for Canvas?

 A. You can access Canvas on your phone or tablet using a browser app, such as Safari or Chrome. You can also install the free Canvas and Canvas Teacher apps on your mobile devices. 

When you start the app for the first time, you will need to enter North Idaho College's name as the campus. NIC's Canvas URL is https://nic.instructure.com/. However, once you have entered the name in one app, Canvas will remember your login in every app and you will not have to login again.

Canvas Teacher (Android) 

Canvas Teacher (iPhone/iPad)

More information on Canvas Teacher

Q. Is there a mobile app for Relay?

A. Yes, it's called Fuse and you can download it from TechSmith. 

Fuse for Apple

Fuse for Android 

Q. If a student is missing from my Canvas course who do I contact?

A. Contact the registrar's office at (208) 769-3320 or registration@nic.edu. All enrollments are sent from MyNIC.

Q. How often are students enrolled in Canvas from MyNIC?

A. Students are added to Canvas twice a day after 2:00 pm and after 11:00 pm. For example, if a student adds a class before 1:59 pm, they will be added to the course after 2:00 pm. If they add the course after 2:00 pm, they will be added to the course after 11:00 pm.

Q. What Canvas training is available to my students?

A. Every Fall and Spring semester the eLearning office offers face-to-face Canvas student training. There is also a self-paced student training site that all students are enrolled in.

Q. What Canvas training is available to me?

A. Every Fall and Spring semester the eLearning office offers workshops and trainings for Canvas tools, online course development and design, and Quality Matters. More information and a training schedule can be found at www.nic.edu/elearningfaculty/training. 

Q. What time zone is NIC Canvas running on?

A. Pacific Standard Time