Establish rapport by preparing for the session – it's good to know something about the student.
Empathy, understanding, and respect are vital to the needs of all individuals.
Establish expectations of the advising relationship – your role and the advisee’s role.
Encourage advisees to talk by asking open-ended questions – a few moments of silence is okay.
“Peel the onion” to explore interests and goals.
Ask clarifying questions.
Be a good listener – maintain good eye contact.
Focus on strengths and potential rather than limitations.
Don’t be too quick to give “advice” – listen to the whole story.
Don’t be too quick to judge either the student or the college.
Don't interrupt.
Try to avoid nervous or bored gestures.
Eliminate external distractions.
Remain as neutral as possible when supporting the student.
Don’t make decisions for students – provide students with support to make decisions.
Empower the student as opposed to creating a relationship where the student is dependent on the advisor.
Monitor progress.
Cooperation and Information
Advising at NIC is a team approach between faculty, staff, and students.
Avoid giving incorrect information.
Don’t be afraid to admit you don’t know – NEVER guess at the correct answer – instead, ask questions of someone who knows or refer the student to another person or department on campus.
Identify resources – catalog, class schedule, other advisors, the NIC website.
Never criticize NIC faculty, staff, administrators, or operations.
Help students determine reasons for poor academic performance and make appropriate referrals when necessary.